Home
Videos uploaded by user “GLiNTECH”
Approvals Process Within JIRA Service Desk (Tutorial Part 9/12)
 
03:42
For the full playlist visit: https://www.youtube.com/watch?v=zPxyJK3ns6Y&list=PL4nWSZh-Z1WL-DjjmstkDZJYH8IBebzjH For full workshop video with Q+A and workbook notes - click here: http://bit.ly/jsdvideo2018 In this tutorial, Robin explains the approvals feature in JIRA Service Desk to make it even easier for people to say yes or no to certain things depending on what the request type is. About JIRA Service Desk JIRA Service Desk is a collaborative service management solution built for IT and service teams. With JIRA Service Desk, you can: 1. Empower customers and employees to self-service. Quickly deploy a service request catalog with a consumer grade experience that user love. The Jira Service Desk request portal offers immediate value to the business from day one. 2. Provide access to valuable integrated knowledge with the Jira Service Desk integration with Confluence. Users see related knowledge base entries from the request portal which free up agents from answering the same question over and over. 3. Streamline ticket management with customisable assignment queues which maps to the way your service team works powered by the amazingly flexible JIRA Query Language (JQL). 4. Set up powerful SLAs (Service Level Agreements) and have them up and running with out-of-the-box service level agreements or create your own. Which empowers the IT support team with proactive insights to stay ahead of issues. 5. Experience real-time collaboration which will empower an IT team with the ability to discuss issues instantly through the ability to create HipChat rooms from a ticket with one click. Get notified of critical updates as they happen and never lose track of the conversation with the JIRA Service Desk and HipChat integration. 6. Create action-based rules to do things such as update your customers and notify your team about issues that are about to breach SLA through the Automation feature. This automation engine performs actions based on specific events and conditions defined by the JSD admin. Contact GLiNTECH for further training, software licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 4679 GLiNTECH
How to create a plan in Portfolio for JIRA 2.0 (Tutorial Part 2/10)
 
03:21
For full workshop video with Q+A and workbook notes - click here: http://bit.ly/2cvWkSJ In this tutorial, GLiNTECH runs through the Portfolio for JIRA wizard to get you or your team up and running in 5 simple and quick steps. About Portfolio for JIRA Portfolio for JIRA is the agile portfolio management tool, built for JIRA. With Portfolio for JIRA, you can: 1. Create a portfolio plan from your existing data in JIRA and get visibility across all teams and projects. 2. Make fast prioritization and trade-off decisions so you can answer the 'what-if' questions and instantly see the impact in the plan. 3. Manage team availability and skill sets so you can avoid bottlenecks and ensure the right people are available when needed. 4 .Plan and forecast realistic release dates and optimize your schedule in real time, so you know when you can deliver. 5. Set business goals and track progress to make sure you execute on your strategy and ensure everyone is aligned to the same priorities. 6. Have the freedom to plan in a sandbox and only commit changes to JIRA Software when you’re ready. Contact GLiNTECH for further training, licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 6098 GLiNTECH
How to manage project releases in Portfolio for JIRA 2.0 (Tutorial Part 4/10)
 
06:47
For full workshop video with Q+A and workbook notes - click here: http://bit.ly/2cvWkSJ In this tutorial, GLiNTECH goes through the "Releases" tab in the Portfolio for JIRA 2.0 platform. With pre-populated data, GLiNTECH goes through and runs through the steps of setting up the release dates, time-boxed planning (for a fixed release date), and scope-based planning (for a dynamic release date). About Portfolio for JIRA Portfolio for JIRA is the agile portfolio management tool, built for JIRA. With Portfolio for JIRA, you can: 1. Create a portfolio plan from your existing data in JIRA and get visibility across all teams and projects. 2. Make fast prioritization and trade-off decisions so you can answer the 'what-if' questions and instantly see the impact in the plan. 3. Manage team availability and skill sets so you can avoid bottlenecks and ensure the right people are available when needed. 4 .Plan and forecast realistic release dates and optimize your schedule in real time, so you know when you can deliver. 5. Set business goals and track progress to make sure you execute on your strategy and ensure everyone is aligned to the same priorities. 6. Have the freedom to plan in a sandbox and only commit changes to JIRA Software when you’re ready. Contact GLiNTECH for further training, licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 5180 GLiNTECH
Navigating through the Portfolio for JIRA Dashboard  (Tutorial Part 3/10)
 
01:29
For full workshop video with Q+A and workbook notes - click here: http://bit.ly/2cvWkSJ In this tutorial, GLiNTECH goes through the main dashboard features in Portfolio for JIRA 2.0. The 3 main tabs that are mainly used by project managers are: - Scope: Scope of work that is being planned for - Teams: The teams involved in the work being carried out - Releases: Which is the time element in projects About Portfolio for JIRA Portfolio for JIRA is the agile portfolio management tool, built for JIRA. With Portfolio for JIRA, you can: 1. Create a portfolio plan from your existing data in JIRA and get visibility across all teams and projects. 2. Make fast prioritization and trade-off decisions so you can answer the 'what-if' questions and instantly see the impact in the plan. 3. Manage team availability and skill sets so you can avoid bottlenecks and ensure the right people are available when needed. 4 .Plan and forecast realistic release dates and optimize your schedule in real time, so you know when you can deliver. 5. Set business goals and track progress to make sure you execute on your strategy and ensure everyone is aligned to the same priorities. 6. Have the freedom to plan in a sandbox and only commit changes to JIRA Software when you’re ready. Contact GLiNTECH for further training, licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 3982 GLiNTECH
How to set up and generate reports in Portfolio for JIRA 2.0 (Tutorial Part 7/10)
 
04:48
For full workshop video with Q+A and workbook notes - click here: http://bit.ly/2cvWkSJ In this tutorial, GLiNTECH goes through the "Reports" tab in Portfolio for JIRA 2.0. Robin explains the 6 out of the box reports available in Portfolio which include: Themes, Releases, Schedule, Capacity, Sprints and Scope. About Portfolio for JIRA 2.0 Portfolio for JIRA is the agile portfolio management tool, built for JIRA. With Portfolio for JIRA, you can: 1. Create a portfolio plan from your existing data in JIRA and get visibility across all teams and projects. 2. Make fast prioritization and trade-off decisions so you can answer the 'what-if' questions and instantly see the impact in the plan. 3. Manage team availability and skill sets so you can avoid bottlenecks and ensure the right people are available when needed. 4 .Plan and forecast realistic release dates and optimize your schedule in real time, so you know when you can deliver. 5. Set business goals and track progress to make sure you execute on your strategy and ensure everyone is aligned to the same priorities. 6. Have the freedom to plan in a sandbox and only commit changes to JIRA Software when you’re ready. Contact GLiNTECH for further training, licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 2797 GLiNTECH
Knowledge Base Integration Within JIRA Service Desk (Tutorial Part 5/12)
 
04:06
For the full playlist visit: https://www.youtube.com/watch?v=zPxyJK3ns6Y&list=PL4nWSZh-Z1WL-DjjmstkDZJYH8IBebzjH For full workshop video with Q+A and workbook notes - click here: http://bit.ly/jsdvideo2018 In this tutorial, Robin explains the importance of having a well set up knowledge base in your service desk and how to leverage the power of this feature. About JIRA Service Desk JIRA Service Desk is a collaborative service management solution built for IT and service teams. With JIRA Service Desk, you can: 1. Empower customers and employees to self-service. Quickly deploy a service request catalog with a consumer grade experience that user love. The Jira Service Desk request portal offers immediate value to the business from day one. 2. Provide access to valuable integrated knowledge with the Jira Service Desk integration with Confluence. Users see related knowledge base entries from the request portal which free up agents from answering the same question over and over. 3. Streamline ticket management with customisable assignment queues which maps to the way your service team works powered by the amazingly flexible JIRA Query Language (JQL). 4. Set up powerful SLAs (Service Level Agreements) and have them up and running with out-of-the-box service level agreements or create your own. Which empowers the IT support team with proactive insights to stay ahead of issues. 5. Experience real-time collaboration which will empower an IT team with the ability to discuss issues instantly through the ability to create HipChat rooms from a ticket with one click. Get notified of critical updates as they happen and never lose track of the conversation with the JIRA Service Desk and HipChat integration. 6. Create action-based rules to do things such as update your customers and notify your team about issues that are about to breach SLA through the Automation feature. This automation engine performs actions based on specific events and conditions defined by the JSD admin. Contact GLiNTECH for further training, software licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 2344 GLiNTECH
How to adjust the scope of projects in Portfolio for JIRA 2.0 (Tutorial Part 6/10)
 
27:39
For full workshop video with Q+A and workbook notes - click here: http://bit.ly/2cvWkSJ In this tutorial, GLiNTECH goes through the "Scope" tab in the Portfolio for JIRA 2.0 platform. This is a feature where users spend most of their time. Robin explains more about prioritisation tips, epic versus story view, the different columns that can be adjusted to suit your team needs, adjusting dependencies and the automatic calculation tools (which is the most powerful feature in Portfolio). About Portfolio for JIRA 2.0 Portfolio for JIRA is the agile portfolio management tool, built for JIRA. With Portfolio for JIRA, you can: 1. Create a portfolio plan from your existing data in JIRA and get visibility across all teams and projects. 2. Make fast prioritization and trade-off decisions so you can answer the 'what-if' questions and instantly see the impact in the plan. 3. Manage team availability and skill sets so you can avoid bottlenecks and ensure the right people are available when needed. 4 .Plan and forecast realistic release dates and optimize your schedule in real time, so you know when you can deliver. 5. Set business goals and track progress to make sure you execute on your strategy and ensure everyone is aligned to the same priorities. 6. Have the freedom to plan in a sandbox and only commit changes to JIRA Software when you’re ready. Contact GLiNTECH for further training, licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 3823 GLiNTECH
Next Steps For You In Using Portfolio for JIRA 2.0 (Tutorial Part 10/10)
 
01:59
For full workshop video with Q+A and workbook notes - click here: http://bit.ly/2cvWkSJ After watching through our tutorial series, here are the next steps and tips for you to take in getting started with Portfolio for JIRA in your team. About Portfolio for JIRA 2.0 Portfolio for JIRA is the agile portfolio management tool, built for JIRA. With Portfolio for JIRA, you can: 1. Create a portfolio plan from your existing data in JIRA and get visibility across all teams and projects. 2. Make fast prioritization and trade-off decisions so you can answer the 'what-if' questions and instantly see the impact in the plan. 3. Manage team availability and skill sets so you can avoid bottlenecks and ensure the right people are available when needed. 4 .Plan and forecast realistic release dates and optimize your schedule in real time, so you know when you can deliver. 5. Set business goals and track progress to make sure you execute on your strategy and ensure everyone is aligned to the same priorities. 6. Have the freedom to plan in a sandbox and only commit changes to JIRA Software when you’re ready. Contact GLiNTECH for further training, licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 1245 GLiNTECH
Escalation In JIRA Service Desk (Tutorial Part 11/12)
 
02:00
For the full playlist visit: https://www.youtube.com/watch?v=zPxyJK3ns6Y&list=PL4nWSZh-Z1WL-DjjmstkDZJYH8IBebzjH For full workshop video with Q+A and workbook notes - click here: http://bit.ly/jsdvideo2018 In this tutorial, Robin explains the importance of setting up the escalation in JIRA Service Desk and how through his "bump, bump, close" method can provide a method for resolving unresponsive tickets. About JIRA Service Desk JIRA Service Desk is a collaborative service management solution built for IT and service teams. With JIRA Service Desk, you can: 1. Empower customers and employees to self-service. Quickly deploy a service request catalog with a consumer grade experience that user love. The Jira Service Desk request portal offers immediate value to the business from day one. 2. Provide access to valuable integrated knowledge with the Jira Service Desk integration with Confluence. Users see related knowledge base entries from the request portal which free up agents from answering the same question over and over. 3. Streamline ticket management with customisable assignment queues which maps to the way your service team works powered by the amazingly flexible JIRA Query Language (JQL). 4. Set up powerful SLAs (Service Level Agreements) and have them up and running with out-of-the-box service level agreements or create your own. Which empowers the IT support team with proactive insights to stay ahead of issues. 5. Experience real-time collaboration which will empower an IT team with the ability to discuss issues instantly through the ability to create HipChat rooms from a ticket with one click. Get notified of critical updates as they happen and never lose track of the conversation with the JIRA Service Desk and HipChat integration. 6. Create action-based rules to do things such as update your customers and notify your team about issues that are about to breach SLA through the Automation feature. This automation engine performs actions based on specific events and conditions defined by the JSD admin. Contact GLiNTECH for further training, software licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 1665 GLiNTECH
How to get a progress update Portfolio for JIRA 2.0 (Tutorial Part 8/10)
 
00:56
For full workshop video with Q+A and workbook notes - click here: http://bit.ly/2cvWkSJ In this tutorial, Robin explains a very simple yet powerful feature that allows the user to get a rolled up view of time estimates for a project. About Portfolio for JIRA 2.0 Portfolio for JIRA is the agile portfolio management tool, built for JIRA. With Portfolio for JIRA, you can: 1. Create a portfolio plan from your existing data in JIRA and get visibility across all teams and projects. 2. Make fast prioritization and trade-off decisions so you can answer the 'what-if' questions and instantly see the impact in the plan. 3. Manage team availability and skill sets so you can avoid bottlenecks and ensure the right people are available when needed. 4 .Plan and forecast realistic release dates and optimize your schedule in real time, so you know when you can deliver. 5. Set business goals and track progress to make sure you execute on your strategy and ensure everyone is aligned to the same priorities. 6. Have the freedom to plan in a sandbox and only commit changes to JIRA Software when you’re ready. Contact GLiNTECH for further training, licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 1486 GLiNTECH
How to manage project resources in Portfolio for JIRA 2.0 (Tutorial Part 5/10)
 
08:29
For full workshop video with Q+A and workbook notes - click here: http://bit.ly/2cvWkSJ In this tutorial, GLiNTECH goes through the "Teams" tab in the Portfolio for JIRA 2.0 platform. Robin explains how we can adjust plan based on velocity of your sprints, storyboard points (if you are following Scrum methodology), forecasting using hypothetically created resources, and how to add teams. About Portfolio for JIRA 2.0 Portfolio for JIRA is the agile portfolio management tool, built for JIRA. With Portfolio for JIRA, you can: 1. Create a portfolio plan from your existing data in JIRA and get visibility across all teams and projects. 2. Make fast prioritization and trade-off decisions so you can answer the 'what-if' questions and instantly see the impact in the plan. 3. Manage team availability and skill sets so you can avoid bottlenecks and ensure the right people are available when needed. 4 .Plan and forecast realistic release dates and optimize your schedule in real time, so you know when you can deliver. 5. Set business goals and track progress to make sure you execute on your strategy and ensure everyone is aligned to the same priorities. 6. Have the freedom to plan in a sandbox and only commit changes to JIRA Software when you’re ready. Contact GLiNTECH for further training, licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 4640 GLiNTECH
Portfolio For JIRA 2.0 Overview (Tutorial Part 1/10)
 
05:01
For full workshop video with Q+A and workbook notes - click here: http://bit.ly/2cvWkSJ Overview of Portfolio for JIRA 2.0 for Projects Portfolio for JIRA is the agile portfolio management tool, built for JIRA. With Portfolio for JIRA, you can: 1. Create a portfolio plan from your existing data in JIRA and get visibility across all teams and projects. 2. Make fast prioritization and tradeoff decisions so you can answer the 'what-if' questions and instantly see the impact in the plan. 3. Manage team availabilities and skill sets so you can avoid bottlenecks and ensure the right people are available when needed. 4 .Plan and forecast realistic release dates and optimize your schedule in real time, so you know when you can deliver. 5. Set business goals and track progress to make sure you execute on your strategy and ensure everyone is aligned to the same priorities. 6. Have the freedom to plan in a sandbox and only commit changes to JIRA Software when you’re ready. Background on Portfolio for JIRA 2.0 Over the past year, the Portfolio team have been listening to customer feedback, and one obvious theme emerged: seamless integration. Our users need to keep their sprints, backlog rankings, epic-story relationships – in other words, everything they do in JIRA Software – in sync with their long-term plans in Portfolio. Whilst customers loved the planning capabilities of Portfolio 1.X - like automatic scheduling, roadmapping, capacity planning etc – they found that it was hard to keep the plan updated because of manual importing and syncing, so plans and reality were always running out of sync. They also had a lot of challenges with getting started and the daunting task of starting with a blank plan and needing to import data. So the Portfolio team have been working tirelessly to deliver a completely revamped Portfolio in 2.0 featuring a new (and seamless!) integration model with JIRA Software - redesigned from the ground up. What's new in Portfolio for JIRA 2.0? - Getting started → 5 step getting started wizard which takes less than 1 minute - Integration model → seamless integration so data can be dynamically loaded from JIRA - Sandbox planning → new review changes dialog so only commit to JIRA when ready - Unlimited and customizable hierarchy levels and explicit support for sub-tasks - Release model → Out-of-the-box grouping of releases by JIRA Software projects and new cross-project releases - Team management → Shared teams (re-use the definition of a team in multiple plans) - Better reporting → Easier navigation (through to JIRA) - Dependencies management → Maps to issue links in JIRA Contact GLiNTECH for further training, licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 13389 GLiNTECH
Setting Up Queues In JIRA Service Desk (Tutorial Part 6/12)
 
02:31
For the full playlist visit: https://www.youtube.com/watch?v=zPxyJK3ns6Y&list=PL4nWSZh-Z1WL-DjjmstkDZJYH8IBebzjH For full workshop video with Q+A and workbook notes - click here: http://bit.ly/jsdvideo2018 In this tutorial, Robin talks about setting up queues within JIRA Service Desk. This is one of the three extra layers and elements that the service desk brings to your normal JIRA project. About JIRA Service Desk JIRA Service Desk is a collaborative service management solution built for IT and service teams. With JIRA Service Desk, you can: 1. Empower customers and employees to self-service. Quickly deploy a service request catalog with a consumer grade experience that user love. The Jira Service Desk request portal offers immediate value to the business from day one. 2. Provide access to valuable integrated knowledge with the Jira Service Desk integration with Confluence. Users see related knowledge base entries from the request portal which free up agents from answering the same question over and over. 3. Streamline ticket management with customisable assignment queues which maps to the way your service team works powered by the amazingly flexible JIRA Query Language (JQL). 4. Set up powerful SLAs (Service Level Agreements) and have them up and running with out-of-the-box service level agreements or create your own. Which empowers the IT support team with proactive insights to stay ahead of issues. 5. Experience real-time collaboration which will empower an IT team with the ability to discuss issues instantly through the ability to create HipChat rooms from a ticket with one click. Get notified of critical updates as they happen and never lose track of the conversation with the JIRA Service Desk and HipChat integration. 6. Create action-based rules to do things such as update your customers and notify your team about issues that are about to breach SLA through the Automation feature. This automation engine performs actions based on specific events and conditions defined by the JSD admin. Contact GLiNTECH for further training, software licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 2228 GLiNTECH
JIRA Service Desk Portal (Tutorial Part 2/12)
 
02:37
For the full playlist visit: https://www.youtube.com/watch?v=zPxyJK3ns6Y&list=PL4nWSZh-Z1WL-DjjmstkDZJYH8IBebzjH For full workshop video with Q+A and workbook notes - click here: http://bit.ly/jsdvideo2018 In this tutorial, Robin explains what a service portal is and how it is essential in running a successful service desk. About JIRA Service Desk JIRA Service Desk is a collaborative service management solution built for IT and service teams. With JIRA Service Desk, you can: 1. Empower customers and employees to self-service. Quickly deploy a service request catalog with a consumer grade experience that user love. The Jira Service Desk request portal offers immediate value to the business from day one. 2. Provide access to valuable integrated knowledge with the Jira Service Desk integration with Confluence. Users see related knowledge base entries from the request portal which free up agents from answering the same question over and over. 3. Streamline ticket management with customisable assignment queues which maps to the way your service team works powered by the amazingly flexible JIRA Query Language (JQL). 4. Set up powerful SLAs (Service Level Agreements) and have them up and running with out-of-the-box service level agreements or create your own. Which empowers the IT support team with proactive insights to stay ahead of issues. 5. Experience real-time collaboration which will empower an IT team with the ability to discuss issues instantly through the ability to create HipChat rooms from a ticket with one click. Get notified of critical updates as they happen and never lose track of the conversation with the JIRA Service Desk and HipChat integration. 6. Create action-based rules to do things such as update your customers and notify your team about issues that are about to breach SLA through the Automation feature. This automation engine performs actions based on specific events and conditions defined by the JSD admin. Contact GLiNTECH for further training, software licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 5546 GLiNTECH
Automation Within JIRA Service Desk (Tutorial Part 8/12)
 
02:31
For the full playlist visit: https://www.youtube.com/watch?v=zPxyJK3ns6Y&list=PL4nWSZh-Z1WL-DjjmstkDZJYH8IBebzjH For full workshop video with Q+A and workbook notes - click here: http://bit.ly/jsdvideo2018 In this tutorial, Robin explains how to turn your service desk and help desk from good to great with automation. About JIRA Service Desk JIRA Service Desk is a collaborative service management solution built for IT and service teams. With JIRA Service Desk, you can: 1. Empower customers and employees to self-service. Quickly deploy a service request catalog with a consumer grade experience that user love. The Jira Service Desk request portal offers immediate value to the business from day one. 2. Provide access to valuable integrated knowledge with the Jira Service Desk integration with Confluence. Users see related knowledge base entries from the request portal which free up agents from answering the same question over and over. 3. Streamline ticket management with customisable assignment queues which maps to the way your service team works powered by the amazingly flexible JIRA Query Language (JQL). 4. Set up powerful SLAs (Service Level Agreements) and have them up and running with out-of-the-box service level agreements or create your own. Which empowers the IT support team with proactive insights to stay ahead of issues. 5. Experience real-time collaboration which will empower an IT team with the ability to discuss issues instantly through the ability to create HipChat rooms from a ticket with one click. Get notified of critical updates as they happen and never lose track of the conversation with the JIRA Service Desk and HipChat integration. 6. Create action-based rules to do things such as update your customers and notify your team about issues that are about to breach SLA through the Automation feature. This automation engine performs actions based on specific events and conditions defined by the JSD admin. Contact GLiNTECH for further training, software licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 1930 GLiNTECH
JIRA Service Desk Reports (Tutorial Part 7/12)
 
02:11
For the full playlist visit: https://www.youtube.com/watch?v=zPxyJK3ns6Y&list=PL4nWSZh-Z1WL-DjjmstkDZJYH8IBebzjH For full workshop video with Q+A and workbook notes - click here: http://bit.ly/jsdvideo2018 In this tutorial, Robin shows you the available reports in JIRA Service Desk which tends to be under utilised by administrators or managers. About JIRA Service Desk JIRA Service Desk is a collaborative service management solution built for IT and service teams. With JIRA Service Desk, you can: 1. Empower customers and employees to self-service. Quickly deploy a service request catalog with a consumer grade experience that user love. The Jira Service Desk request portal offers immediate value to the business from day one. 2. Provide access to valuable integrated knowledge with the Jira Service Desk integration with Confluence. Users see related knowledge base entries from the request portal which free up agents from answering the same question over and over. 3. Streamline ticket management with customisable assignment queues which maps to the way your service team works powered by the amazingly flexible JIRA Query Language (JQL). 4. Set up powerful SLAs (Service Level Agreements) and have them up and running with out-of-the-box service level agreements or create your own. Which empowers the IT support team with proactive insights to stay ahead of issues. 5. Experience real-time collaboration which will empower an IT team with the ability to discuss issues instantly through the ability to create HipChat rooms from a ticket with one click. Get notified of critical updates as they happen and never lose track of the conversation with the JIRA Service Desk and HipChat integration. 6. Create action-based rules to do things such as update your customers and notify your team about issues that are about to breach SLA through the Automation feature. This automation engine performs actions based on specific events and conditions defined by the JSD admin. Contact GLiNTECH for further training, software licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 3365 GLiNTECH
How to create new project in Google Cloud Platform
 
01:48
This tutorial will teach you how to create a new project in Google Cloud Platform. To create a new project on Google Cloud Platform, Go to the Google Cloud Platform web site. Click My console in the upper-right corner of the screen. Select your Google account, and sign in. Your screen is redirected to the Google Developers Console. In the Google Developers Console, click Select a project. Create a project. In the New Project form, enter a project name, click that you agree to the terms of service, and click Create. Note: To create a project in Google Cloud Platform, first create a billing account or a free trial account, or sign into an existing billing account. To create an account, click Create new billing account in the Google Developers Console. Who is GLiNTECH? GLiNTECH are a certified Google Cloud Platform Training Partner in Australia and have certified trainers to help you learn more about the Google Platform.
Views: 4096 GLiNTECH
Why use JIRA Service Desk? (Tutorial Part 1/12)
 
01:59
For the full playlist visit: https://www.youtube.com/watch?v=zPxyJK3ns6Y&list=PL4nWSZh-Z1WL-DjjmstkDZJYH8IBebzjH For full workshop video with Q+A and workbook notes - click here: http://bit.ly/jsdvideo2018 In this tutorial, Robin explains why there is a need for a service desk tool in your organisation. He provides examples of where this tool can be applied to improve business and team outcomes. About JIRA Service Desk JIRA Service Desk is a collaborative service management solution built for IT and service teams. With JIRA Service Desk, you can: 1. Empower customers and employees to self-service. Quickly deploy a service request catalog with a consumer grade experience that user love. The Jira Service Desk request portal offers immediate value to the business from day one. 2. Provide access to valuable integrated knowledge with the Jira Service Desk integration with Confluence. Users see related knowledge base entries from the request portal which free up agents from answering the same question over and over. 3. Streamline ticket management with customisable assignment queues which maps to the way your service team works powered by the amazingly flexible JIRA Query Language (JQL). 4. Set up powerful SLAs (Service Level Agreements) and have them up and running with out-of-the-box service level agreements or create your own. Which empowers the IT support team with proactive insights to stay ahead of issues. 5. Experience real-time collaboration which will empower an IT team with the ability to discuss issues instantly through the ability to create HipChat rooms from a ticket with one click. Get notified of critical updates as they happen and never lose track of the conversation with the JIRA Service Desk and HipChat integration. 6. Create action-based rules to do things such as update your customers and notify your team about issues that are about to breach SLA through the Automation feature. This automation engine performs actions based on specific events and conditions defined by the JSD admin. Contact GLiNTECH for further training, software licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 17440 GLiNTECH
Transitions on portal In JIRA Service Desk (Tutorial Part 10/12)
 
02:46
For the full playlist visit: https://www.youtube.com/watch?v=zPxyJK3ns6Y&list=PL4nWSZh-Z1WL-DjjmstkDZJYH8IBebzjH For full workshop video with Q+A and workbook notes - click here: http://bit.ly/jsdvideo2018 In this tutorial, Robin explains the use of transitions on the portal in JIRA Service Desk. About JIRA Service Desk JIRA Service Desk is a collaborative service management solution built for IT and service teams. With JIRA Service Desk, you can: 1. Empower customers and employees to self-service. Quickly deploy a service request catalog with a consumer grade experience that user love. The Jira Service Desk request portal offers immediate value to the business from day one. 2. Provide access to valuable integrated knowledge with the Jira Service Desk integration with Confluence. Users see related knowledge base entries from the request portal which free up agents from answering the same question over and over. 3. Streamline ticket management with customisable assignment queues which maps to the way your service team works powered by the amazingly flexible JIRA Query Language (JQL). 4. Set up powerful SLAs (Service Level Agreements) and have them up and running with out-of-the-box service level agreements or create your own. Which empowers the IT support team with proactive insights to stay ahead of issues. 5. Experience real-time collaboration which will empower an IT team with the ability to discuss issues instantly through the ability to create HipChat rooms from a ticket with one click. Get notified of critical updates as they happen and never lose track of the conversation with the JIRA Service Desk and HipChat integration. 6. Create action-based rules to do things such as update your customers and notify your team about issues that are about to breach SLA through the Automation feature. This automation engine performs actions based on specific events and conditions defined by the JSD admin. Contact GLiNTECH for further training, software licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 1588 GLiNTECH
Enterprise Software Services - GLiNTECH
 
02:08
GLiNTECH provide enterprise software services which includes systems integration, value added re-selling and managed services delivery, training and support. We are an Agile company and specialise in associated best of breed practices and software. For Consulting Services, Licensing, and Training, contact our experts at [email protected] or call (02) 9299 3999.
Views: 826 GLiNTECH
The Complex Scheduling Algorithms Involved in Portfolio for JIRA 2.0 (Tutorial Part 9/10)
 
01:56
For full workshop video with Q+A and workbook notes - click here: http://bit.ly/2cvWkSJ In this tutorial Robin explains the scheduling algorithm involved with Portfolio in JIRA 2.0. Based on what data input into the 3 main levers, the tool automatically provides information on: - People Skills - Sequence - Backlog items priority - Configurable constraints - Estimates - Dependencies - Team schedules - Work stages and - Absences All of these combined are really complex to calculate but are made simple in Portfolio. About Portfolio for JIRA 2.0 Portfolio for JIRA is the agile portfolio management tool, built for JIRA. With Portfolio for JIRA, you can: 1. Create a portfolio plan from your existing data in JIRA and get visibility across all teams and projects. 2. Make fast prioritization and trade-off decisions so you can answer the 'what-if' questions and instantly see the impact in the plan. 3. Manage team availability and skill sets so you can avoid bottlenecks and ensure the right people are available when needed. 4 .Plan and forecast realistic release dates and optimize your schedule in real time, so you know when you can deliver. 5. Set business goals and track progress to make sure you execute on your strategy and ensure everyone is aligned to the same priorities. 6. Have the freedom to plan in a sandbox and only commit changes to JIRA Software when you’re ready. Contact GLiNTECH for further training, licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 1535 GLiNTECH
Service Level Agreements (SLAs) (Tutorial Part 4/12)
 
01:23
For the full playlist visit: https://www.youtube.com/watch?v=zPxyJK3ns6Y&list=PL4nWSZh-Z1WL-DjjmstkDZJYH8IBebzjH For full workshop video with Q+A and workbook notes - click here: http://bit.ly/jsdvideo2018 In this tutorial, Robin explains what SLAs are and how they can improve your resolution time and how to set this up within JIRA Service Desk. About JIRA Service Desk JIRA Service Desk is a collaborative service management solution built for IT and service teams. With JIRA Service Desk, you can: 1. Empower customers and employees to self-service. Quickly deploy a service request catalog with a consumer grade experience that user love. The Jira Service Desk request portal offers immediate value to the business from day one. 2. Provide access to valuable integrated knowledge with the Jira Service Desk integration with Confluence. Users see related knowledge base entries from the request portal which free up agents from answering the same question over and over. 3. Streamline ticket management with customisable assignment queues which maps to the way your service team works powered by the amazingly flexible JIRA Query Language (JQL). 4. Set up powerful SLAs (Service Level Agreements) and have them up and running with out-of-the-box service level agreements or create your own. Which empowers the IT support team with proactive insights to stay ahead of issues. 5. Experience real-time collaboration which will empower an IT team with the ability to discuss issues instantly through the ability to create HipChat rooms from a ticket with one click. Get notified of critical updates as they happen and never lose track of the conversation with the JIRA Service Desk and HipChat integration. 6. Create action-based rules to do things such as update your customers and notify your team about issues that are about to breach SLA through the Automation feature. This automation engine performs actions based on specific events and conditions defined by the JSD admin. Contact GLiNTECH for further training, software licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 2985 GLiNTECH
Redaction, Protect High Security Content
 
01:21
Download link here: http://bit.ly/2sH5Skg Companies need to collaborate around great content. They also need to make sure that sensitive information is only viewed and distributed by those with permission. Rather than hiding an entire page, Redaction for Confluence provides a more granular level of content visibility, enabling you to hide words or paragraphs *within* a page. Redacted content is not included in page exports or search results, ensuring that sensitive information stays private. The reality is that things leak. With Redaction you are protecting content on and off-premise. For customisation or further information, visit GLiNTECH at http://www.glintech.com
Views: 129 GLiNTECH
Service Desk Request Types (Tutorial Part 3/12)
 
01:41
For the full playlist visit: https://www.youtube.com/watch?v=zPxyJK3ns6Y&list=PL4nWSZh-Z1WL-DjjmstkDZJYH8IBebzjH For full workshop video with Q+A and workbook notes - click here: http://bit.ly/jsdvideo2018 In this tutorial, Robin talks about request types, the different types of request types and how to set up a request type. About JIRA Service Desk JIRA Service Desk is a collaborative service management solution built for IT and service teams. With JIRA Service Desk, you can: 1. Empower customers and employees to self-service. Quickly deploy a service request catalog with a consumer grade experience that user love. The Jira Service Desk request portal offers immediate value to the business from day one. 2. Provide access to valuable integrated knowledge with the Jira Service Desk integration with Confluence. Users see related knowledge base entries from the request portal which free up agents from answering the same question over and over. 3. Streamline ticket management with customisable assignment queues which maps to the way your service team works powered by the amazingly flexible JIRA Query Language (JQL). 4. Set up powerful SLAs (Service Level Agreements) and have them up and running with out-of-the-box service level agreements or create your own. Which empowers the IT support team with proactive insights to stay ahead of issues. 5. Experience real-time collaboration which will empower an IT team with the ability to discuss issues instantly through the ability to create HipChat rooms from a ticket with one click. Get notified of critical updates as they happen and never lose track of the conversation with the JIRA Service Desk and HipChat integration. 6. Create action-based rules to do things such as update your customers and notify your team about issues that are about to breach SLA through the Automation feature. This automation engine performs actions based on specific events and conditions defined by the JSD admin. Contact GLiNTECH for further training, software licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 3536 GLiNTECH
Best Practice & Next Steps For JIRA Service Desk (Tutorial Part 12/12)
 
02:54
For the full playlist visit: https://www.youtube.com/watch?v=zPxyJK3ns6Y&list=PL4nWSZh-Z1WL-DjjmstkDZJYH8IBebzjH For full workshop video with Q+A and workbook notes - click here: http://bit.ly/jsdvideo2018 In this tutorial, Robin explains why there is a need for a service desk tool in your organisation. He provides examples of where this tool can be applied to improve business and team outcomes. About JIRA Service Desk JIRA Service Desk is a collaborative service management solution built for IT and service teams. With JIRA Service Desk, you can: 1. Empower customers and employees to self-service. Quickly deploy a service request catalog with a consumer grade experience that user love. The Jira Service Desk request portal offers immediate value to the business from day one. 2. Provide access to valuable integrated knowledge with the Jira Service Desk integration with Confluence. Users see related knowledge base entries from the request portal which free up agents from answering the same question over and over. 3. Streamline ticket management with customisable assignment queues which maps to the way your service team works powered by the amazingly flexible JIRA Query Language (JQL). 4. Set up powerful SLAs (Service Level Agreements) and have them up and running with out-of-the-box service level agreements or create your own. Which empowers the IT support team with proactive insights to stay ahead of issues. 5. Experience real-time collaboration which will empower an IT team with the ability to discuss issues instantly through the ability to create HipChat rooms from a ticket with one click. Get notified of critical updates as they happen and never lose track of the conversation with the JIRA Service Desk and HipChat integration. 6. Create action-based rules to do things such as update your customers and notify your team about issues that are about to breach SLA through the Automation feature. This automation engine performs actions based on specific events and conditions defined by the JSD admin. Contact GLiNTECH for further training, software licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 2914 GLiNTECH
Instant Websites
 
01:31
Download the add-on here: http://bit.ly/2tbGeY8 Collaborate to create documentation in Confluence. Publish to a fast, mobile-responsive and public website. For customisation or further information, visit GLiNTECH at http://www.glintech.com
Views: 888 GLiNTECH
Best Practices For Incident Response and DevOps using Pagerduty
 
25:26
What happens when things go wrong in your organisation? How does your organisation respond to major incidents like service outages? Major incidents WILL happen and are COSTLY. Dan Shakleford will reveal the common best practices as seen across some of the Fortune 500 companies across the world. These are: #1 - Proactive Mobilisation #2 - Defined Process #3 - Communications Strategy #4 - Post Mortems #5 - Training & Practice This presentation was delivered on March 1, 2018 as part of the Delivering with DevOps event. For more information or expert advice contact GLiNTECH: http://bit.ly/2E0yhqV
Views: 196 GLiNTECH
Using Docker EE in a CICD Workflow   Docker
 
20:14
In this presentation Eric Tan, the Solutions Engineer for Docker APAC presents: - Background on Docker and it's evolution into the Enterprise - An Overview of Continuous Integration and Continuous Delivery - Continuous Integration and Continuous Delivery Workflow - How to use Continuous Integration and Continuous Delivery in an Enterprise environment This presentation was delivered on March 1, 2018 as part of the Delivering with DevOps event. For more expert advice, get in contact with our experts: http://bit.ly/2pLOHyw
Views: 184 GLiNTECH
The Journey to Pervasive Automation and DevOps with Puppet
 
18:44
The foundation of automation is DevOps. How would you rate your enterprise team's level of automation? How do you know if you are doing Devops correctly? Zachary Law from Puppet Enterprises addresses the challenges many organisations face and why automation will improve your business metrics. He talks about the findings from the State of DevOps report how Puppet has been used to help some well known companies speed up time to release new software. This presentation was delivered on March 1, 2018 as part of the Delivering with DevOps event. Check out the upcoming webinar on automating using Puppet: https://goo.gl/bDDRLh For more expert advice, get in contact with our experts: http://bit.ly/2pGRGsQ
Views: 148 GLiNTECH
Atlassian JIRA Service Desk Workshop - 3 September 2015
 
53:51
There is an updated JIRA Service Desk Worskhop recorded in 2016: http://bit.ly/2jsis6F New content and presenters! Learn how to get the most out of JIRA Service Desk. In this workshop, GLiNTECH experts will show you what the best practices around JIRA service desk within your organisation. In Summary: Best Practice Tip #1 : Keep It Simple. Best Practice Tip #2: Do It Yourself Best Practice Tip #3 : Customers aren’t ALWAYS right but they do need to be treated as PRIORITY Best Practice Tip #4 : Get rid of any bottlenecks. Best Practice Tip #5 – “Strive for continuous improvement, instead of perfection.” – Kim Collins With Service Desk you can... - Submit requests quickly using the intuitive customer portal - Connect your Service Desk to the knowledge base in Confluence - Use recommended articles to get answers before questions are even raised - Set up new Knowledge Bases - Use out of the box SLAs - or configure your own - Measure time to first response, time to resolution and time waiting for support - Create SLA targets for different issue types using JQL - Transform your customer requests directly into JIRA issues - Use JQL to easily configure your queues - Automate the prioritisation of your requests - Make use of real-time reporting - Customise the look and feel For more information or a free demonstration contact us at: [email protected] or call us on +61 2 9299 3999
Views: 10307 GLiNTECH
Jira Service Desk Portal - Create request and approve [Part 2 of 5]
 
03:43
In this demonstration we will be showing the free Jira Service Desk Customer Portal: - How an employee creates a ticket to add a completed accreditation - Options for Managers to approve requests For the full playlist visit: https://www.youtube.com/playlist?list=PL4nWSZh-Z1WLY0o4HboTr84iKBDd-015w Contact GLiNTECH for further training, software licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 20 GLiNTECH
How to activate the Terms And Conditions plugin in Confluence
 
01:04
Is Confluence the first system your users access in your organisation? Does Confluence store private project and company sensitive information? If so, you probably have terms and conditions that you require your users to accept...before they begin working. And now, with this simple Terms and Conditions add-on, you can request all users to accept BEFORE using Confluence! Including Acceptable Use Policies and other legal compliance. So no more paper. Simply activate the plug-in... And at first login, your team will be given two options... Accept the terms...or Cancel. Only users who accept can gain access. And after doing so, they’ll never be prompted with that message again. As an administrator, you'll see the dates and times of all users that have accepted. Do your terms require an update? Input your own customised text and request users to re-agree to anything that's changed. Now, terms and conditions are convenient for your organisation! Try the add-on for free today with a 30 day Evaluation license! http://bit.ly/2jkqD3M For customisation or further information, visit GLiNTECH at http://www.glintech.com
Views: 248 GLiNTECH
Scaling Atlassian In The Enterprise Workshop 2015
 
01:38:22
Did you know 85 Fortune 100 companies use Atlassian software to help them innovate? That’s why GLiNTECH is dedicating a half-day to show you how the biggest companies in the world depend on enterprise-grade performance from JIRA, Confluence and Stash (now known as Bitbucket Server). Fortune 500 powerhouses use Atlassian products in completely different ways from startups and small businesses. They still demand the same benefits, but they want even more availability, scalability, and performance. If you’re a major enterprise interested in scaling Atlassian to new heights, don’t miss our Sydney event. You’ll learn how companies like Pfizer, Citi, Cisco, LinkedIn and NASA use Atlassian Enterprise to do big, amazing things like: - Scaling capacity quickly by deploying Atlassian on-premise and using clustering and distributed loads - Utilising Atlassian Enterprise services, including premier 24/7 support and Technical Account Management to take advantage of the fastest SLAs available - Adapting Atlassian Data Center editions into your shared services environment by incorporating governance and best practice Join us and learn how Atlassian Enterprise can help you scale to new heights
Views: 85 GLiNTECH
Insight Overview and Object Schema [Part 1 of 5]
 
05:05
In this demonstration we will dive into the Insight Object Schema and take a look at the: - Object Types - Attributes - Objects - Relationships - Ways of viewing the data For the full playlist visit: https://www.youtube.com/playlist?list=PL4nWSZh-Z1WLY0o4HboTr84iKBDd-015w Contact GLiNTECH for further training, software licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 32 GLiNTECH
Reporting for asset management [Part 5 of 5]
 
03:06
In this demonstration we will take you through a number of different reporting options available to you across Insight, Jira and Confluence. For the full playlist visit: https://www.youtube.com/playlist?list=PL4nWSZh-Z1WLY0o4HboTr84iKBDd-015w Contact GLiNTECH for further training, software licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 8 GLiNTECH
PMI Conference 2016 Adelaide
 
00:53
Dominic Price giving a talk at the PMI Conference 2016 and mentioning GLiNTECH.
Views: 41 GLiNTECH
Atlassian Summit 2015 - Pre-morning session
 
01:01
This is Mike Cannon-Brookes and Scott Farquhar leading the conference attendees with some early morning stretching.
Views: 52 GLiNTECH
Agent View and workflow automation [Part 3 of 5]
 
04:07
In this demonstration we will take you through working with the requests: - The Agent’s view of the request - Insight custom fields and Insight objects in requests - The automations that take place between 2 integrated Jira Service Desks For the full playlist visit: https://www.youtube.com/playlist?list=PL4nWSZh-Z1WLY0o4HboTr84iKBDd-015w Contact GLiNTECH for further training, software licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 15 GLiNTECH
Exploring DevOps Practices and Tools
 
19:15
Exploring DevOps: Practices and Tools - Atlassian Roger Barnes, Principal Product Manager at Atlassian talks about what the new norm in DevOps practices are and the current challenges organisations still face in trying to implement Devops. The elements of DevOps include: culture, practices and tools and Roger delves into the best practices behind all of these areas. This presentation was delivered on March 1, 2018 as part of the Delivering with DevOps event. For more expert advice, get in contact with our experts: http://bit.ly/2pKaPcg
Views: 50 GLiNTECH
Automating your Insight Asset Management [Part 4 of 5]
 
03:19
Insight Asset management comes with a powerful automation engine. In this demonstration we will show: - Automation rules that remove the need for manual analysis and processing of records - An automation that changes the status of an object based on some date attributes - An automation to create an issue in a Jira project and assign it to an employee prior to expiry For the full playlist visit: https://www.youtube.com/playlist?list=PL4nWSZh-Z1WLY0o4HboTr84iKBDd-015w Contact GLiNTECH for further training, software licensing and consulting services by calling (02) 9299 3999 or email [email protected]
Views: 12 GLiNTECH